We hope you are satisfied with all of your purchases but if you ever need to return an item, you can do so. If you are based in the USA, Canada you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.
Lillian B Returns
818 S. Terry Street, #13
Longmont, CO USA 80501
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). We’ll send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.